SHIPPING & RETURN POLICY

SHIPPING
Is my order confirmed?

You will receive an email and an sms on order confirmation. Please contact our helpdesk (mail [email protected] or call 9321168157) if you are unsure.

When will you ship my order?

We normally ship all orders within 2 business days. Final delivery time will vary based on location.

When will my order get delivered?

Transit and delivery time may vary depending on your location and the ordered items. You can check estimated delivery time for your pincode on any product page.

How much do you charge for delivery?

We charge Rs. 99 for orders with value below Rs. 995.

How can I track my order?

An email is sent to you after the order is shipped. It contains the tracking number and details of the service provider. You can also track your order by clicking on the option Track Order on our website after logging in.

If you are having trouble reading the emails or if you haven’t received any updates, please get in touch with our Helpdesk immediately. Drop us an email at [email protected] or give us a call on 9321168157 (10 AM – 6 PM, Monday to Saturday).

How do I place Bulk Orders?

We get it. Our products are simply awesome and buying one is just not enough. You can place bulk orders by visiting us at by contacting us [email protected] or just call 9321168157 us at (10 AM – 6 PM, Monday to Saturday).

Note:
We do offer customization of products.
Can I have my order gift-wrapped?

Yes, you can! Gift wrap option is available for most products, and you will see this option during checkout, before you sign in. Please note that as per government mandate, we will have to send across the invoice with all shipments.

I don’t want the package to carry an invoice/amount as it is a gift. Can this be done?

Unfortunately, invoices are mandatory due to Government regulations.

I have received a damaged product, what should I do?

In the event that you receive a damaged product, please initiate a return or reach out to us on [email protected] and we will resolve the issue to your satisfaction.

RETURNS & EXCHANGES
How do I cancel an order?

You can cancel an order, that has not yet been shipped, from “My Orders” or “Track Order” sections of our website. Or, you can send a request to [email protected] or call 9321168157 our toll free number. After order has been shipped, it cannot be cancelled and the return policy mentioned below is applicable.

What is your return policy?

You can return certain products, up to 7 days from the date of delivery, from “My Orders” or “Track Order” section of our website. Or, you can send a request [email protected] or 9321168157 call our toll free number.
The returned product should be in its original packaging and in the same unused and unwashed condition as received.

What items can I return?

You can return all items except Home décor item and all other such products where non-returnable is mentioned in the product description section. Returns for these will be accepted only for damaged / defective products. You will need to inform us of any damages/defects within 24 hours of delivery of the product, in order to receive the replacement.

Do you arrange for reverse pickups?

Reverse pickup is applicable only for a selected set of pincodes. You can check if your pincode has this facility in “My Orders” or “Track Order” section of our website, or by contacting [email protected] If your pincode doesn’t have reverse pickup facility, you will have to ship the item back.

Where do I mail the returns?

Please mail the item(s) to the address below. Do remember to mention your order number and contact number!

Heena creations 1,krishna krupa chs ltd,krishna krupa building, m.g road no 4,patel nagar,kandivali west, mumbai maharastra 400067.

When will I receive a replacement?

Replacement will be shipped after the original item has been received in the warehouse, subject to the following conditions:

• The item(s) should be unused, unsoiled and unwashed.
• The packaging should have the original tags in place.

They should be returned within 7 days from the dispatch date.

Any returned item received by us that does not meet the above mentioned conditions will not be accepted. No amount will be reimbursed in this case.

Can I get my to-be-returned-product to get picked up from a different address from the existing delivery address?
Sure. But the pick up address needs to be in our list of viable pincodes. You can check this in “My Orders” or “Track Order” section of our website.

Can I choose a different item in exchange?

You can only exchange your item within 20 days and receive a replacement of that exact product or another product of the same value. If the value of the replacement product exceeds that of the previously purchased product, the difference will have to be paid in advance.

What is your refund policy?

Prepaid orders will be refunded to the original source. COD orders will be refunded to the account details submitted while requesting refund.

For orders where reverse pick-up may not apply, customers can self ship the items to heena creations. In this case, an amount of Rs. 100 will be reimbursed through a heena creation.com voucher. This will be done post the quality check of all received items.

SPEAK TO US
Toll Free Number
9321168157

Email Support
[email protected]

Corporate Address

Heena creations 1,krishna krupa chs ltd,krishna krupa building, m.g road no 4,patel nagar,kandivali west, mumbai maharastra 400067

Warehouse Address ( for returns )

Heena creations 1,krishna krupa chs ltd,krishna krupa building, m.g road no 4,patel nagar,kandivali west, mumbai maharastra 400067